Good to know: All info at a glance!
On this page you will find a summary of some information relevant for your holiday. If you still have questions, don't hesitate to contact us or, if you already have, to ask directly!
We strive to act in an environmentally friendly and sustainable way.
The electricity in our business is 100% from renewable energy sources, the taps are equipped with water-saving functions and when it comes to technology, we use quality and brand-name manufacturers in order to avoid wasting energy and to make purchases long-term and sustainable. In the office, we only use recycled paper and the placemats in the bistro are compostable.
We use refillable dispensers made from 100% recycled PET (PCR) for our personal care products in the bathrooms.
Our personal care product line in the bathrooms is certified biodegradable-sustainable (EU Ecolabel and Nordic Swan Ecolabel).
We avoid packaging for the most part and prefer products that are packed as little as possible: the breakfast buffet, for example, is completely packaging free. Among other things, no plastic bottles are used in the Bistro and Honesty Bar. We support regional products and producers and therefore use fresh, regional products. In this way, we design the product range to be as resource-friendly as possible and minimise food waste.
You are welcome to store your luggage in our luggage room free of charge on the day of departure.
Late Check Out
Would you like to keep your room until 3 pm on the day of departure? If the room remains free, that's no problem. Late check-out costs 30 euros per person (can only be booked at short notice).
We ask for your understanding that we are unable to guarantee specific rooms, floors or rooms facing a certain direction.
However, we are happy to do our utmost.
Dogs are only allowed in some rooms, by previous agreement and availability.
Pets are not allowed in the flats.
Out of respect for other hotel guests, we ask you not to bring your dog to the bistro for breakfast.
Our garages are located about 400 metres from the hotel in a private parking garage.
You are welcome to park with us for 10 euros per day and parking space.
We offer our guests the opportunity to help themselves to drinks and snacks at our bar.
The quality of the drinks and snacks, fair prices for the guest, trust in honesty and the renunciation of unnecessary plastic are a matter close to our hearts.
You can cancel your reservation free of charge up to 5 days before the date of arrival, after which the room will be charged as ordered.
European travel insurance
A cancellation is never a happy experience for anyone.
Protect yourself from unpleasant penalties by signing up for European travel insurance (Europäische Reiseversicherung) and enjoy the wonderful anticipation of your holiday in complete serenity.
You can use our Wifi SuedtirolSpot free of charge throughout the hotel.
The local tax is 0,85 € per person and day and is not included in the room rate. Children under 14 years are exempt.